Política de cancelación

Cancellation Policy

Last updated: April 2026

Order Cancellation You may cancel your order free of charge provided it has not yet been dispatched. As we process and dispatch orders within 24 to 48 business hours, please contact us as soon as possible after placing your order if you wish to cancel. To request a cancellation, contact us via our contact page or on WhatsApp with your order number.

Pre-Orders & Deferred Purchases For items purchased on a pre-order or deferred basis, you may cancel at any time before the item is dispatched. Once dispatched, our standard returns policy applies.

Payment in Instalments If you purchased using our 3-instalment payment option (available on orders of €150 and above), cancellation is only possible before dispatch. Once your order has shipped, the remaining instalments will continue to be collected as scheduled. A return can be initiated instead under our Returns & Refunds policy.

After Dispatch Once an order has been dispatched, it can no longer be cancelled. You may however exercise your right of withdrawal within 14 days of receipt, in accordance with our Returns & Refunds policy.

Refunds on Cancellation Cancelled orders are refunded in full to the original payment method within 14 days of the cancellation being confirmed.